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Salesforce CRM: The Definitive Admin Handbook by Paul Goodey

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Reports

Within Salesforce CRM, reports are accessed from the Reports tab. There are a large variety of pre-defined reports which are automatically provided when your organization is first set up by Salesforce. These pre-defined reports are known as standard reports and are located in pre-prepared report folders known as standard report folders. For example, standard reports provide information about accounts and contacts, details about opportunities, forecasts, products, and sales pipelines, information about your organization's leads, details about forecast reports for customizable forecasting, and so on.

In this section on reports, we will be outlining the available standard reports and describing some of the key reports for system administrators ...

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