Salesforce for Beginners

Creating case assignment rules

To create a case assignment rule, we need to perform the following steps:

1. First, we need to navigate to the Setup page | the Home tab | Service | Case Assignment Rules, as shown in the following screenshot:

2. This will take you to the next step in creating the case assignment rule, where we click on New:

On creating a new assignment, we land on the following screen:

3. Here, we check the Active checkbox (1) to ...