Chapter 2
Navigating Service Cloud
In This Chapter
Selecting the right Service Cloud edition
Accessing Salesforce.com
Navigating the Home page
Creating and editing records
Finding the Help and Setup menu
First things first: Salesforce Service Cloud comes in several editions, and we start this chapter by helping you choose the right one for your business. Then we show you how to log in to Service Cloud, as well as offer a few administrator-level tips for password management. We cover the Home page and its components, and give you a brief introduction to creating and modifying records in Service Cloud. Finally, we cover where you can go for help.
Choosing the Right Edition of Service Cloud for Your Business
If you already use Sales Cloud (Salesforce’s platform and product for sales organizations), Salesforce offers bundle pricing that integrates both the Sales Cloud and Service Cloud platforms. Otherwise, there are three Service Cloud editions that you can choose from. Regardless ...
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