Chapter 18
Building Contact Center Dashboards
In This Chapter
Diving into dashboards
Understanding the underlying data
Getting familiar with component types
Planning a purposeful and outcome-driven dashboard
Creating and modifying your dashboards
Saving and accessing analytics
Salesforce dashboards empower your organization with fully customizable visualizations and analytics. With a simple and intuitive construction platform that is available to all users, your organization can build dashboards to view key performance indicators across the business.
With the ability to view real-time information, spot trends, and drill down into the details, Salesforce dashboards enable every level of your organization to see warning signs, identify causal factors, and make important decisions quickly to adjust and guide the business in the right direction.
In this chapter, we help you understand ...
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