Chapter 4. Prospecting Leads
In This Chapter
Defining important lead terms
Viewing lead lists
Keeping your leads database up to date
Often we hear frustrated sales people say, “We could hit our numbers if we just had enough leads to fill our pipeline.” Leads are the building blocks by which many companies drive their sales.
Loosely defined, a
lead is a person or a company that might be interested in your services. Some organizations refer to them as
suspects because that person might not even be aware of you. Others call them
prospects because a lead has to be someone who has expressed interest in your service. Whatever your favorite terminology is, you can use leads to efficiently follow up on sales inquiries, aggressively attack new markets, and vastly improve your sales pipeline.
In this chapter, you discover all the basic tricks you need to convert leads into revenue. You need to get your existing leads into Salesforce, organize them in a logical fashion, and update them as you follow up with them. Also, we discuss how to convert that lead into an actual opportunity that can be linked to an account and a contact. And finally, if you're a lead manager or administrator, we devote an entire section to you on managing and maintaining your lead database.
Introducing the Lead Record
A lead record consists of a number of fields that you use to capture information about a potential lead. A lead record has only two modes: an Edit mode where you can ...