Salesforce.com For Dummies, 5th Edition

Chapter 6

Collaborating with Chatter

In This Chapter

Configuring Chatter

Finding Chatter

Updating your profile

Keeping your status up to date

Following people and relevant objects

Joining groups

Every one of us has been the new guy (or gal) at a company at some point in our lives. Even if you received a formal orientation and a review of the organizational chart (a luxury that you shouldn’t take for granted), remember still having to meander around finding that person who has the answers? Or maybe you’re an old-timer who is extremely busy but always willing to answer a newcomer’s questions because you remember how overwhelming it was when you first started.

Organizations possess huge amounts of varying types of knowledge: formal and informal, documented and verbal, current and outdated. Very rarely is knowledge shared in one centralized location. Even when a company is pretty diligent ...