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Salesforce.com Secrets of Success: Best Practices for Growth and Profitability, 2009 by David Taber

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Executive Summary

Don’t solve problems; pursue opportunities.

—Peter Drucker

This chapter is the distillation of the best practices presented throughout the book, reframed from the perspective of VPs and CxOs (e.g., CEOs, COOs, CFOs, CMOs) of a company that plans to implement a Salesforce.com system, or radically expand one. We’ve designed this chapter so that it’s the only one that every executive needs to read. If you’re not an executive, skip this chapter, as you’ll find the more detailed information you need in later chapters of the book (check out the “How to Use This Book” section at the end of the Introduction).

What Every CxO Needs to Know About Salesforce.com

Salesforce.com is the right choice for most companies who want an easy-to-use ...

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