O'Reilly logo

Sams Teach Yourself Network Troubleshooting in 24 Hours, Second Edition by Jonathan Feldman

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Doctor Network

First, here’s a little bit about SOAP notes. I first encountered SOAP notes while I was deciding not to be a doctor like my father. Although I had absolutely no interest in sticking needles into people or cutting them open, hanging around my father in his office taught me a lot about troubleshooting and diagnostics in general.

In a sense, medicine is much harder than computing—there are hardly any standards, the designer never released the data sheets (much less the full documentation), and the device you’re trying to troubleshoot can sue you if you make a mistake. The medical profession has come up with all sorts of diagnostic methodologies—we as network troubleshooters can learn a great deal from the medical profession.

One ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required