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Sams Teach Yourself Network Troubleshooting in 24 Hours, Second Edition by Jonathan Feldman

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Just the Facts

When considering the facts in an intermittent or complex network issue (also known in the industry lingo as “troubleshooting a weird problem”), you need to categorize a basic list of objective items that can help point toward a solution:

  • Duration of problem (all the time or intermittent?)

  • Start of problem (date and time)

  • Place (on the network; physical location)

  • Number of users involved

  • Configuration of workstation (like or unlike others?)

  • Number and types of applications involved (running simultaneously with?)

  • User name(s) involved; security group(s) belonged to

  • Measurements

  • Behavior of similar applications

Even though you might have a lot of objective data, you might not have the right objective data to analyze in order to come to the ...

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