SOAP in the Real World
Let’s take a case in which a user says she can’t run a particular Web applet that she needs for her job. In particular, we’ll take a case in which the problem seems to be intermittent—again, those tend to be among the toughest problems. Figure 7.1 shows a logical map of the site; her PC lives at point A on the map.
Figure 7.1. Troubleshooting a time-related problem.
You visit the user’s PC and can run the applet just fine. She frowns at you and says, “Well, it doesn’t work for me.” She tries right after you, and it works, but she reports the problem again the next day. You decide to use SOAP on this one:
S: Web applet ...
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