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Sams Teach Yourself Network Troubleshooting in 24 Hours, Second Edition by Jonathan Feldman

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Workshop

Oh, boy! Workshop time! Here’s a brief quiz to help you make the most out of this hour’s lesson, as well as activities for you to try on your own.

Quiz

Q1: Subjective means what?
  1. The way someone sees an issue

  2. The cold hard facts

  3. The world according to Garp

  4. The truth of the matter

Q2: True or False: SOAP notes always lead to a conclusion the first time.
Q3: A piece of subjective data should be _________.
  1. ignored

  2. collated

  3. divided

  4. investigated

Q4: Which of the following is not an example of a piece of objective data?
  1. How a user perceives a problem

  2. A measurement

  3. The number of users involved

  4. The timing of a problem

Q5: Analysis is usually the process of thinking about what?
  1. The cold, hard light of reason

  2. Reasonable subjective data

  3. Objective data only ...

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