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Sams Teach Yourself Network Troubleshooting in 24 Hours, Second Edition by Jonathan Feldman

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Tech Support Databases

Wouldn’t it be great to quickly and easily get a consultation from an expert? Better yet, wouldn’t it be great to get a consultation from an expert for free? You can!

As you might already know, most good software and hardware vendors allow you to search through thousands and thousands of pieces of detailed documentation from their own technical support personnel. In effect, you end up scanning the knowledge of some of the smartest technical support gurus in the world for that particular product. Searching a knowledge base or technical information database can be one of the best ways to avoid reinventing the wheel or rediscovering a solution, particularly with interaction problems (in which one piece of software or hardware ...

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