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Sams Teach Yourself Network Troubleshooting in 24 Hours, Second Edition by Jonathan Feldman

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Summary

It would be nice if you could simply concentrate on improving your network neighborhood each day. And, indeed, doing so goes a long way toward preventing outages. Unfortunately, grim reality dictates that in addition to taking proactive measures to avoid or ameliorate trouble, you also need to know how to react. Fine-tuning your reaction habits every day is a good way to lower your stress level and make you a more effective troubleshooter.

Telephone and trouble-call skills play a large part in determining whether a problem is systemic or local. Sometimes, however, you need to go take a look for yourself, use a remote control program, or let the user guide you to re-create the problem on your workstation.

If you discover a connectivity ...

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