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Sams Teach Yourself Network Troubleshooting in 24 Hours, Second Edition by Jonathan Feldman

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Workshop

Golly, is it workshop time already? My, how time flies. Here’s a brief quiz and some activities to help you make the most out of this hour’s lesson.

Quiz

Q1: True or False: Proactive troubleshooting is what you do when you get a call saying that the network is down.
Q2: Reactive troubleshooting habits include which of the following?
  1. User interviews

  2. Rote connectivity checking

  3. Neither A nor B

  4. Both A and B

Q3: True or False: Finding out whether a problem has occurred in the past can help resolve the current problem faster.
Q4: A user has called and said that he can’t get into the network at all. You can’t get much more out of him. You’re able to ping his workstation from your desk just fine, and you see his login on the file server connection ...

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