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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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How This Book Is Organized

This book is divided into six parts that will get you up to speed quickly with Microsoft Dynamics CRM:

Part I, “Introduction to the Business Use of Microsoft Dynamics CRM

Part II, “The Structure of Microsoft Dynamics CRM

Part III, “Getting Started Using the Software

Part IV, “The Support Department

Part V, “Reporting

Part VI, “Extending the Application

Special Features

This book includes the following special features:

Lesson roadmaps—At the beginning of each lesson, you will find a list of what you will learn in that hour. This list enables you to quickly see the type of information the lesson contains.

By the Way—Throughout the book, you will see extra information presented in these sidebars. ...

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