This book is divided into six parts that will get you up to speed quickly with Microsoft Dynamics CRM:
• Part I, “Introduction to the Business Use of Microsoft Dynamics CRM”
• Part II, “The Structure of Microsoft Dynamics CRM”
• Part III, “Getting Started Using the Software”
• Part IV, “The Support Department”
• Part VI, “Extending the Application”
This book includes the following special features:
• Lesson roadmaps—At the beginning of each lesson, you will find a list of what you will learn in that hour. This list enables you to quickly see the type of information the lesson contains.
• By the Way—Throughout the book, you will see extra information presented in these sidebars. ...
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