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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Hour 3. Microsoft Dynamics CRM 2011: What’s New

What You’ll Learn in This Hour:

The new user interface, dashboards, and charts

Entity architecture areas of change

Small yet important enhancements to Dynamics CRM 2011

Processes: workflow and dialogs

Special new features for the Microsoft CRM developer

In this hour, we will explore some of what is new in Microsoft Dynamics CRM 2011, including the changes to support business process and the capturing and matching of business processes to the technology application. Understanding which features were released with which upgrade and what is new in Dynamics CRM 2011 vs. Dynamics CRM v4 allows a CRM administrator and partners to better determine which features they want to push to their maximum ...

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