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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Q&A

Q. Why has Microsoft created the solutions feature in Microsoft Dynamics CRM 2011?

A. Solutions make it easy for users to share with other users or between different projects.

Q. Was integration with SharePoint an option in Microsoft Dynamics CRM 4.0?

A. Yes, but only with custom development.

Q. Why does Microsoft Dynamics CRM 2011 have both workflows and dialogs?

A. Dialogs are used to automate the more traditional scripts, such as what you might find in a call center. They prompt or remind the user about what to do next. Workflows are used to automate a process such as a sales process and more traditionally create pending activities that need to get done when other activities are completed.

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