Users represent each and every person who will access a Microsoft Dynamics CRM system. For an On-Premises deployment, each user is uniquely identified by a network logon identifier and, in the case of Microsoft Dynamics CRM Online, by their Windows Live ID.

For Microsoft Dynamics CRM Online, there is only one license. For Microsoft Dynamics CRM On-Premises installations, there are both client and server licenses. For client licenses, there are three different scenarios for a user license, and this information is stored in the user record itself. The type of client access license (CAL) determines what users can do with Microsoft Dynamics CRM. Organizations usually have a limited number of each type of CAL. A CAL is licensable, and it is ...

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