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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Quiz

1. If Janet, whose boutique is described earlier, creates an activity of type Letter, will it show up in Outlook’s Tasks list?

2. If you create and send an e-mail message from Microsoft Dynamics CRM, will it appear in Outlook’s Sent folder?

3. Why is the owner of a contact so important?

4. Where would you recommend that Janet capture her notes on the buying habits of her customers? Where should she capture notes about on the buying habits of the children? What are some of the advantages and disadvantages of the various choices?

5. When will an activity of type Phone Call be automatically populated with the phone number from the account or contact?

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