Say that you want to send a message from Microsoft Dynamics CRM. As you learned in Hour 12, “Contacts and Activity Capture,” you can do this by creating a new activity of type E-mail. To send a quick e-mail in this way, follow these steps:
1. Select Activities.
2. Select E-mail (a type of activity).
3. Look up and associate the recipient.
4. Add your e-mail content or template and content.
5. Click Send.
Figure 13.1 shows an e-mail being sent directly from Microsoft Dynamics CRM.
Now, let’s say you want to send a quick e-mail from Outlook, and you want to track ...