Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours

Sending Multiple E-mail Messages

In Hour 9, “Marketing Campaigns,” you learned about marketing and the ability to do quick campaigns and full marketing campaigns. If you are interested in tracking a blast of e-mails, you have three choices. You can do a quick campaign or full campaign with e-mail campaign activities from Microsoft Dynamics CRM (options 1 and 2), or you can send an e-mail to multiple people (option 3), either from Microsoft Dynamics CRM or from Outlook with Track selected.

If you choose to send a single e-mail to multiple people, the single e-mail message will be captured in Microsoft Dynamics CRM and will be available for lookup on all valid contacts in Microsoft Dynamics CRM who received the message.

In Figure 13.3, one e-mail ...