O'Reilly logo

Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CAN-SPAM Act Compliance

As you learned in Hour 7, “The Account Entity in More Detail,” and Hour 12, you can mark individual accounts or contacts at your clients so that you don’t send e-mail to them.

You can also send bulk e-mails and track the responses from those e-mails, as you learned in Hour 9.

To understand the Federal Trade Commission’s (FTC’s) CAN-SPAM Act and to ensure that your e-mails are in compliance with this act, see http://business.ftc.gov/multimedia/videos/complying-can-spam-act.

Now that you have learned the ins and outs of e-mailing from Microsoft Dynamics CRM, you might want more functionality when it comes to marketing, particularly as it relates to advanced marketing. Third-party solutions are available, and many of them ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required