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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Workshop

A bridge builder’s architectural firm spends a great deal of time looking at potential sites for new bridges. When it looks at a site, the employees gather a lot of unique data about soil types, distance, risk factors, and more. They enter all this data for an account that represents that particular site. The firm then uses Microsoft Dynamics CRM to put together all the site details into a Word document that can be shared with all the interested parties. It also uses Microsoft Dynamics CRM to prepare complex proposals if the firm decides that a project makes sense.

Given that the bridge builder’s architectural firm is using Microsoft Dynamics CRM, it has also added to the system all the products it uses and the contractors it depends ...

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