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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Q&A

Q. I want to delete a bunch of contacts out of my Outlook folder. What happens in Microsoft Dynamics CRM when I do this to synchronized contacts?

A. Contacts deleted in Outlook are not deleted in Microsoft Dynamics CRM. This also applies to e-mail messages.

Q. I have a limit on the total number of e-mail messages that I can keep in Outlook. Can I delete items from Outlook without deleting them from Microsoft Dynamics CRM?

A. Yes. Any e-mail message that is synchronized with Microsoft Dynamics CRM can be deleted from Microsoft Outlook without impacting Microsoft Dynamics CRM.

Q. I receive a number of attachments. What happens to my e-mail attachments when I synchronize with Microsoft Dynamics CRM?

A. Attachments can be stored with e-mail messages ...

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