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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Q&A

Q. I want to emphasize my alert e-mails. Can I use different-colored text?

A. Yes. You can use any number of text colors in the body of an e-mail message.

Q. I have a process that involves many different people, and I don’t always know to whom to assign a task. How can I set up this workflow?

A. You need to use the Microsoft Dynamics CRM Queue feature, which allows you to assign an activity to the queue. For more information on queues, see Hour 17, “Support Management.” You can also use the team concept.

Q. Can I use Microsoft Dynamics CRM without using the workflow functionality? I am just not ready to automate anything yet.

A. Yes. You can use Microsoft Dynamics CRM without workflows, and you can add workflows when you are ready.

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