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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Quiz

1. When you are changing the properties of a task within a workflow, what do the yellow fields represent?

2. Why is it important to be aware of wait states?

3. What is an example of a process that could be automated with a workflow?

4. What are three benefits of mastering and using workflows?

5. Where is a good place to learn more about workflows?

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