Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours

Answers

1. The yellow fields represent dynamic data fields that are populated when a task is actually created by the workflow.

2. Wait states have the potential to wait forever and so may cause a process that spins and spins and spins forever. A workflow that just stops with new requests getting added and without old requests being processed can cause significant system issues.

3. Here is but one example: If a value is added to a specific attribute that is incorrect, you could send an e-mail to the user or to the user’s manager to correct the value.

4. Any three of the following:

• Increasing efficiency

• Standardizing a process

• Training new users on an existing process

• Controlling a well-established routine

• Improving an existing process ...