O'Reilly logo

Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Answers

1. Time can be captured on an activity, and time can be captured on a case as a function of the attached activities.

2. Cases can be associated with a specific contract, and the time on a case can reduce the available time on a contract.

3. Queues allow you to assign activities or send e-mail to a generic bucket, such as a support queue or a support e-mail address.

4. Yes. When you complete your planned activities, you can add the duration when completing.

5. You can save the activity as closed or you can use the Close Activity option on the Action menu.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required