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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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The Hierarchy of Contracts, Cases, and Time

Figure 18.1 shows the hierarchy of how the entities relate to each other in time related sequences. Time is captured on an activity in the duration field, and activities that are related to cases can map this duration into an actual case duration bucket. When a case is closed, time can be accumulated.

Figure 18.1. Contract, cases, and time hierarchy.

Image

In Figure 18.1, the five-pointed star represents the capturing of time on a specific activity, and the seven-pointed star represents the potential of accumulation of actual time on a closed case.

The general concept is that every activity can capture the ...

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