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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Quiz

1. Identify two places where time can be captured in Microsoft Dynamics CRM.

2. How are contracts related to cases in Microsoft Dynamics CRM?

3. Why would you want to use a queue?

4. If you are a proactive person, is it fairly straightforward to capture time on your activities as you complete them?

5. Name two ways to close an activity in Microsoft Dynamics CRM.

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