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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Scheduling in General

Microsoft Dynamics CRM offers the ability to schedule, find conflicts, assign people, and juggle in-demand equipment and locations, such as conference rooms and training facilities.

Before we dive into scheduling, let’s set some context. Some features and functions in Microsoft Dynamics CRM are more complex than others. The silver lining is that the complex functions complement more complex long-term functionality.

Scheduling is one of these more complex features, particularly when it comes to getting it all configured. So, in this lesson, you will first learn how scheduling works and all the great things you can do with scheduling. Then you will learn about the key areas of Microsoft Dynamics CRM that need to be set up ...

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