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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Workshop

Carla Brown is the CEO of a large cleaning business with a staff of 200 people. Her company, Corporate Cleaning Inc., specializes in cleaning corporate offices all over the city. Corporate Cleaning Inc. has a fleet of trucks, including one rug-cleaning truck, and various equipment that is used to service customers (for example, vacuum cleaners, bundled cleaning buckets that include various rags, brushes, and small brooms, and cleaning supplies for wood and glass). In addition to the equipment needed to service its clients, Corporate Cleaning has both full-time and temporary staff. In addition, it has students who work hourly, mostly during the summer months. Carla Brown uses Microsoft Dynamics CRM to keep track of all 200 staff members ...

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