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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Quiz

1. What is unique about a service activity?

2. Do you have to set up work hours if you are not using scheduling?

3. What items are scheduled on the service calendar?

4. Can you delete a service activity that has been scheduled and completed?

5. Name three different categories of things that can be scheduled.

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