O'Reilly logo

Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Answers

1. The service activity has additional attributes (fields) that are scheduling oriented. One way to think of a service activity is as a supersized and complex appointment.

2. No. You do not need to set up work hours if you are not using scheduling.

3. Items that are scheduled on the service calendar include service activities and appointments.

4. No. You cannot delete a service activity that has been scheduled and completed.

5. People, equipment, and facilities can be scheduled in Microsoft Dynamics CRM.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required