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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Workshop

Silver Lining Steel Manufacturing has been using Microsoft Dynamics CRM for two years. It first rolled out the solution to its sales department, with plans to further expand into the solution as it learned more about the product and after it switched the accounting software application. The company has now moved to Microsoft Dynamics NAV and is looking at integrating its Microsoft Dynamics CRM solution to the new Microsoft Dynamics NAV accounting software. It plans to share the details of the client accounts receivable history with the sales team, and it will be empowering the sales team to convert quotes directly into orders, as appropriate, which will then show up as unprocessed orders in Dynamics NAV.

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