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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Hour 23. Microsoft Dynamics CRM Tools and Utilities

What You’ll Learn in This Hour:

Enhancing contact information

Business intelligence in Microsoft Dynamics CRM

Enabling Microsoft Dynamics CRM for mobile devices

Database tools and utilities

Compliance and auditing tools

In this lesson, we examine specific tools and utilities that increase your productivity with Microsoft Dynamics CRM. Part of the power of Microsoft Dynamics CRM is the number of ways it can be expanded, enhanced, customized, and upgraded. From simple informational tools that retrieve additional contact information online, to tools that help build reports, to database performance enhancements—if there is a tool that you are looking for, chances are it can be found and ...

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