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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Hour 24. Microsoft Dynamics CRM as a Development Framework

What You’ll Learn in This Hour:

Options: What can be changed?

When Microsoft Dynamics CRM is a good fit

When the core of Microsoft Dynamics CRM 2011 might need additional architecture and design

Skills required: Who can make the changes

Microsoft Dynamics CRM is a product that is as much xRM (where x can be any relationship-oriented line-of-business application) as it is CRM (where C is focused on customer relationship management). Microsoft Dynamics CRM is fully functional and, yet, the expectation in many situations is that it will be expanded, configured, connected, and enhanced. It is also designed to offer control and best practices around extending the platform so that when ...

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