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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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When Microsoft Dynamics CRM Is a Good Fit

If you are looking at a development project and you are considering Microsoft Dynamics CRM, you might want to consider the following big-picture questions.

Does Your Project Require You to Track Any Type of Relationships?

If yes, the Microsoft Dynamics CRM framework is definitely something to consider. These relationships can include relationships between two people, relationships between companies, relationships between a person and a company, relationships between things, relationships between parts and a final product, and basically the relationships between any two nouns. Using any other noun than customer is called using CRM as an xRM framework. The key to a successful xRM project is to find the ...

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