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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Skills Required: Who Can Make the Changes

Now that you have an idea of which projects are a good fit and which projects should be assigned a Microsoft Dynamics CRM architect, let’s look at what skills are required to make some of the previously mentioned changes.

Microsoft Dynamics CRM can be modified and extended in different ways, all of which require different skill sets. A user without much training can add data to the system and use the application; a user with a little more training can create personal workflows; and a user with configuration training can change the look and feel of the forms, add new entities, and add new fields. However, even with the easiest features, it is wise to understand the training requirements and the experience ...

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