Sams Teach Yourself Microsoft® Dynamics CRM 4 in 24 Hours

Hour 13. Emailing from Microsoft Dynamics CRM

What You’ll Learn in This Hour:

• Capturing an Email in Microsoft Dynamics CRM

• Sending One Quick Message

• Doing a Blast of Emails

• Dealing with Compliance to the Canned Spam Act

• Utilizing the Microsoft Dynamics CRM Outlook Address Book

• Configuring Email Based on Your Preferences

In this hour, you will learn about how email works within Microsoft Dynamics CRM. You will also learn how to capture email from the Microsoft Outlook world and associate that to records in Microsoft Dynamics CRM.

Capturing Email

Many of our conversations these days are captured in email, and yet we often don’t manage to get these emails saved and associated with other company information. When only storing email ...