APPENDIX ACase Study Answers

Chapter 1

1. The key difference between best practices and common practices is cost. Few companies spend the money required to adopt and maintain best practices, whether business related, technology related, or otherwise, simply because best practices are comparatively expensive. Often, an approach that approximates “good enough” provides a better balance of cost and capabilities to an organization. When these “good enough” practices become commonplace, they become de facto common practices.

2. Innovation relative to adopting SAP comes in two flavors: business innovation related to adopting SAP in the first place, and technical implementation innovation. The latter form of innovation might reflect a firm’s ability ...

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