CHAPTER 20Training SAP Staff

In this chapter, we will explore several topics related to training the folks tasked with developing, deploying, and supporting SAP. This includes a review of the primary roles of the SAP technical support organization (TSO), the “delta” training needs that are so often overlooked for each position, and the different types of, and approaches to, effective time-honored training. We will also explain how the SAP system landscape aids in training everyone from end users to various members of ...

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