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SAP R/3 Handbook, Third Edition, 3rd Edition by Jim Keogh, Jose Hernandez, Franklin Martinez

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Roles When Implementing and Supporting SAP Solutions

The number of people and the actual management organization to which they belong will heavily depend on the size and budget of the company and the size and importance of SAP systems and applications. Of course, several of the roles that are presented in the following discussion can fall upon a single person. Many companies decide to have their help desk or even their entire IT department outsourced to external and competent organizations.

The first and most important entity that every person or role in the organization must consider is the business itself and the mission. SAP solutions might be implemented because corporate management made a strategic decision to support a new business model, ...

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