O'Reilly logo

Scalability Rules: Principles for Scaling Web Sites, Second Edition by Michael T. Fisher, Martin L. Abbott

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

2. Distribute Your Work

In 2004 the founding team of ServiceNow (originally called Glidesoft), built a generic workflow platform they called “Glide.” In looking for an industry in which they could apply the Glide platform, the team felt that the Information Technology Service Management (ITSM) space, founded on the Information Technology Infrastructure Library (ITIL), was primed for a platform as a service (PaaS) player. While there existed competition or potentially substitutes in this space in the form of on-premise software solutions such as Remedy, the team felt that the success of companies like Salesforce for customer relationship management (CRM) solutions was a good indication of potential adoption for online ITSM solutions.

In 2006 the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required