Scaling for E-Business

Table of contents

1. Copyright
2. Foreword
3. Preface
4. Modeling for E-Business
   1. Models for E-Business
      1. Introduction
      2. Electronic Markets
      3. Reference Models for Electronic Business
      4. Quality of Service Requirements
      5. Overview of the Quantitative Approach
      6. Summary
      7. Bibliography
   2. Customer Behavior Models
      1. Introduction
      2. Why Model Customer Behavior?
      3. A Customer Behavior Model of an Online Bookstore
      4. The Customer Behavior Model Graph (CBMG)
      5. Building a CBMG
      6. Aggregate Metrics for Web and E-Business Sites
      7. Metrics Derived from the CBMG
      8. The Customer Visit Model (CVM)
      9. Session Identification
      10. Concluding Remarks
      11. Bibliography
   3. The Anatomy of E-Business Functions
      1. Introduction
      2. Requests and Services
      3. E-Business Servers
      4. The Anatomy of Client/Server Interactions
      5. From CBMGs to CSIDs
      6. Summary
      7. Bibliography
5. Evaluating E-Business Infrastructure and Services
   1. Infrastructure for Electronic Business
      1. Introduction
      2. Infrastructure
      3. Reference Architecture
      4. Multi-Tier Architecture
      5. Dynamic Load Balancing
      6. Third Party Services
      7. Infrastructure Cost
      8. Summary
      9. Bibliography
   2. A Quantitative Analysis of Authentication Services
      1. Introduction
      2. Security 101
      3. Digital Signatures
      4. Authentication Protocols
      5. Summary
      6. Bibliography
   3. A Quantitative Analysis of Payment Services
      1. Introduction
      2. Payment Methods
      3. SET - Secure Electronic Transactions
      4. SET Performance
      5. Other Payment Services on the Internet
      6. Concluding Remarks
      7. Bibliography
6. Capacity Planning for E-Business
   1. A Capacity Planning Methodology for E-Business
      1. Introduction
      2. Capacity Planning and Adequate Capacity
      3. A Capacity Planning Situation
      4. The Methodology
      5. Business Level
      6. Customer Behavior Level
      7. Resource Level
      8. Concluding Remarks
      9. Bibliography
   2. Performance Modeling Concepts
      1. Introduction
      2. Performance of a Simple E-Business Server
      3. What Is a Performance Model?
      4. Service Time and Service Demand
      5. Queues, Waiting Time, and Response Time
      6. Performance Laws
      7. Bottlenecks and Scalability Analysis
      8. Summary
      9. Bibliography
   3. Solving Performance Models of E-Business Sites
      1. Introduction
      2. A Simple Example
      3. First Cut: the Single Queue Approach
      4. A More Realistic Approach: A Queuing Network
      5. Refining the Approach: Multiple Classes
      6. Summary
      7. Bibliography
   4. Modeling Contention for Software Servers
      1. Introduction
      2. A Simple Example
      3. Contention for Software in E-Business Sites
      4. Modeling Software Contention
      5. Concluding Remarks
      6. Bibliography
   5. Characterizing E-Business Workloads
      1. Introduction
      2. Workload Characterization of Web Traffic
      3. Characterizing Customer Behavior
      4. From HTTP Logs to CBMGs
      5. From HTTP Logs to CVMs
      6. Characterizing the Workload at the Resource Level
      7. E-Business Benchmarks: TPC-W
      8. Concluding Remarks
      9. Bibliography
   6. Preparing E-Business for Waves of Demand
      1. Introduction
      2. Customer Demand and Workload
      3. Traffic Bursts
      4. Traffic Patterns in E-Business
      5. Forecasting Strategies
      6. Forecasting Techniques
      7. Concluding Remarks
      8. Bibliography
7. Models of Specific E-Business Segments
   1. Business to Consumer Case Studies
      1. Introduction
      2. The OnLine Computer Store Problem
      3. General Guidelines
      4. A Model-Based Solution Approach
      5. Case 1: Assessing the Impact of Business Goals
      6. Case 2: Introducing Digital Downloadable Products
      7. Concluding Remarks
      8. Bibliography
   2. Business to Business Case Studies
      1. Introduction
      2. From B2C to B2B
      3. Characterizing the New Workload
      4. Predicting the Performance
      5. Concluding Remarks
      6. Bibliography
8. Summary, Challenges, and Perspectives
   1. Wrapping Up
      1. Introduction
      2. Summary
      3. Perspectives
      4. Challenges
      5. Bibliography
9. Glossary of Terms
   1. Glossary of Terms
      1. Glossary