CONTENTS

PREFACE

BIOGRAPHIES AND PHOTOGRAPHS

PART I OVERVIEW

CHAPTER 1 INTRODUCTION: SCENARIOS IN SYSTEM DEVELOPMENT

Context

Scope—What Does Scenario Mean, and What Does it Cover?

Stakeholders

Story

Situation, Alternative World

Simulation

Storyboard

Sequence

Structure

Through the Life Cycle

Types of System

Scenarios for Systems—Not Necessarily Software

Military Operations

Film-Making

Business ‘Systems’ and Processes

The Way Ahead

Keywords

References

Recommended Reading

CHAPTER 2 SCENARIO-BASED APPROACHES

Overview: The Crews Scenario Framework

The Framework

The Scenario Approaches Described in this Book

Conclusion

Keywords

References

PART II SCENARIOS THROUGH THE SYSTEM LIFE-CYCLE: TECHNIQUES

CHAPTER 3 SCENARIOS IN REQUIREMENTS DISCOVERY

Applicability

Position in the Life Cycle

Key Features

Strengths

Weaknesses

What Is a Requirements Scenario?

A Business Event

Normal Case Scenario

Identifying Alternative Cases

Identifying Exception Cases

What-If Scenarios

From Scenarios to Atomic Requirements

Keeping Track of the Investigation

Who Produces the Scenarios?

Techniques for Building Scenarios

Text Scenarios

Story Boards

Scenario Process Models

Scenario Playthroughs

When to Use Scenarios

Keywords

References

CHAPTER 4 SCENARIOS FOR INNOVATION: DEVELOPING SCENARIO-BASED USER NEEDS ANALYSIS (SUNA)

Applicability

Position in the Life Cycle

Key Features

Strengths and Weaknesses

Technique

Method Outline

The Team

Inputs

Workshop 1

Between the Workshops

Workshop 2

Worked Example

Device Unifying ...

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