Quite a bit of time has passed from when the idea of this book was first presented until it was finally completed. During that time, I consulted with numerous business friends, acquaintances, and colleagues who encouraged me to present the story of how the business climate in which we operate could be improved. The experience of living in the ups and downs of the automotive business for over 30 years gave me access to many people with colorful stories (sometimes too colorful to be printed), great ideas, and fascinating insights into what is wrong and what needs to be fixed.

The first group to thank is the employees of the former Chrysler Corporation who helped turn what began as a unique concept into a functioning program that ...

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