Book description
Leveraging scorecards to remain competitive and achieve lasting
business success
Scorecard Best Practices provides best practice guidance on the
design and implementation of scorecards. It outlines how
organizations use scorecards to create an environment conducive to
open communication of strategy, simple evaluation of operational
performance toward achievement of goals, and fostering a culture of
collaboration and trust.
Raef Lawson, PhD, CPA, CMA (Montvale, NJ) is Director of Research
for the Institute of Management Accountants (IMA). Toby Hatch
(Ontario, Canada) is a Domain Leader for Performance Scorecard with
Hyperion Solutions. Denis Desroches (Ontario, Canada) is a Domain
Leader in the Business Performance Management field with Hyperion
Solutions.
Table of contents
- Copyright
- Praise for Scorecard Best Practices
- Foreword
- Charles Horngren's Reflections
- Acknowledgments
- Introduction
-
Scorecard Systems Overview
- What Is a Scorecard System?
- Attributes of Scorecard Systems
- Reasons for Implementing (Operational Versus Strategic)
- Impetus for a Scorecard System Initiative
- Benefits of a Scorecard System
- Best Practice Organization Benefits
- Achieving Significant Benefits: International Results
- Use of Scorecard Systems by Demographic Segment, Size, and Industry
- What's Next?
- Notes
-
Establishing Motivation
- Background
- Impetus for Implementation
- Use of Targets
- Linking Performance Measures to Compensation and Rewards
- Aligning Measures and Employees to Organizational Goals
- Advertising Success
- Measures Used
- Software Features Made Available
- Communicating Appropriate Reasons for Scorecard Implementation
- Summary
- Notes
-
Enabling a Supportive Organizational Environment
- Background
- Have Buy‐In From Top Level Management
- Articulate and Communicate the Organizational Strategy
- Define and Communicate the Reasons for and Benefits of Implementing a Scorecard System
- Align Human Capital to the Strategy
- Have a Strategy Champion to Maintain the Visibility Required to be Successful
- Have Employees That Accept and Use the System
- Use a Feedback Loop to Understand Progress and Make Changes Where Required
- Suitable Automation
- An Eventual Link to Compensation and Reward Systems
- Use Consultants Appropriately
- Provide Adequate Time to Implement and Realize Benefits
- Have a System That Is Pervasive, but Implemented in Phases
- Summary
- Notes
- Design of a Scorecard System I: The Organizing Framework
- Design of a Scorecard System II: Other Issues
- Implementation Strategies
-
Implementation Issues
- Implementation Time Frame and Deadline
- Implementation Time Frame and Reason for Scorecard System Deployment
- Implementation Time Frame and the Approach
- Effect of Rationale on Implementation
- Number of Measures
- Time to Implement Scorecard Software
- Use of External Consultants
- Consultants and Scorecard Automation
- Organizational Buy‐In
- Scorecard and Other Performance/Cost Management Tools
- Summary
- Notes
- Scorecard Automation
- Best Practice Considerations Checklist
- Case Studies
- Glossary of Terms
Product information
- Title: Scorecard Best Practices
- Author(s):
- Release date: November 2007
- Publisher(s): Wiley
- ISBN: 9780470129463
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