Scorecard Best Practices

Attributes of Scorecard Systems

To better understand why scorecard systems are being adopted, how they are being used, and why the benefits achieved vary, participants in the online surveys were asked to select those features that they thought a scorecard system should have and to identify those attributes that their scorecard systems currently have. Exhibit 2.1 provides a list of scorecard system options and the percentage of Scorecard Adopters of the SHAPs (i.e., SUNY, Hyperion, and Pepperdine scorecard) survey who viewed the feature as desirable.

Table . Exhibit 2.1: Scorecard System Features

Feature	Percentage of Respondents Who View Feature as Desirable
Actions and objectives supported by measures or Key Performance Indicators (KPIs)	85
Many types of measures (leading, lagging, financial, nonfinancial, mixed)	82
KPI/Measure reports	82
Ability to graph measure data over time (to see trends)	78
Scorecards for different levels of the organization	78
Accountability for actions/initiatives	75
Cause and effect map‐link strategic objectives to actions (or like words)	72
Feedback/status on objectives, actions/initiatives, and measures	72
Ability to communicate vision and strategy to employees	72
Ability to link the reward system to the targets and results	70
KPIs/Measures that roll up to aggregate measures	65
Vision	63
Mission	62
Ability to calculate relationships between measures (e.g., correlation analysis)	58
Framework for reporting (groupings or perspectives to report results)	57
Multiple targets for KPIs/Measures ...