CHAPTER 5
SOLVING
ENGAGE IN CONSTANT PROBLEM SOLVING
While it was obvious that the greater Lansing community needed to rally to convince GM to reinvest in mid-Michigan, a big challenge was the lack of a mechanism for regional problem solving. GM and its suppliers needed a single place that they could go to in their efforts to confront and resolve the multiple issues facing their transforming businesses and industry. Mayor Hollister established a “single-entry, single-exit” policy to address all issues needing problem-solving and resolution. The single-entry, single-exit policy also meant that all issues were to be directed to the mayor’s office ...
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